Australian Orders:

FREE DELIVERY AUSTRALIA WIDE!
EXPRESS post available and will be calculated at checkout, this varys depending on order size.

  • All orders are shipped by Australia Post. Your order will be sent within 2 business days providing there is no unforeseen hold on your order. Orders placed after 12:00pm will usually be shipped the following day.
  • All orders placed and paid after 12:00pm on Friday till Sunday will be despatched Monday or Tuesday.
  • It may take 2 to 3 business days extra to deliver your order to some remote areas.

International Orders:

  • Express international shipping can only be delivered to a street address. We do not ship internationally to PO boxes.
  • All orders placed and paid after 12pm on Friday to Sunday will be despatched Monday or Tuesday the following week.
  • Orders will be despatched within 1-2 business days providing there is no unforeseen hold on your order. 
  • We ship to most countries in the world, if your country is not on the list below, please email us on stitchandstraw@gmail.com Att: SHIPMENT

We make it our priority to send out your packages on time every day. That means on business days we will endeavour to despatch all orders received before 12:00pm AWST that same day! Otherwise, your order will be shipped the next business day. Please take care to fill out your complete address and full name at checkout, including first and last name to prevent any postal delays.

Once a package has been despatched we have limited control over it. Please note that delivery times listed above are only estimations. Stitch & Straw is not responsible for any delays caused by the carrier, especially during high-volume periods. Stitch & Straw can never guarantee a delivery date.

If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.

If you have not received your package within 7 business days of placing the order, email sofia.stitchandstraw@gmail.com with your Full Name and Order Number and we’ll look into the matter immediately!

Stitch & Straw is not liable for missing parcels due to errors on the customer or carrier’s part.

If an Order Is Cancelled Once Shipped The Shipping Cost is then Forfeited by the Customer Due to Courier Needing to Be Paid for Services. 

SHIPPING COSTS BY TOTAL ORDER VALUE (AUD)

Destination

Standard Australia Post

Express

Australia*

FREE

CALC. IN CHECKOUT

 

INTERNATIONAL ORDERS

We offer FREE standard international shipping on all clothing.
Shipping costs for all other products are calculated in checkout and are determined by the weight/volume of the order. 

Product Destination

 Standard International     shipping

Express

Clothing Worldwide

FREE

AUD$49.95

Other Worldwide Calculated at checkout Calculated at checkout


TAXES & DUTIES

Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.