Stitch & Straw

Heart Rattan wall art

$29

OUR 14 DAY RETURNS POLICY

From time to time, you may purchase a product that doesn't suit you or simply doesn't fit. To provide you with the best shopping experience, we offer you a 14-day Return Policy within Australia on all products purchased from us.

CHANGE OF MIND RETURNS

We offer a 14 day change of mind return;
Upon receiving your returned item/order, and subject to confirming your return is in “new” condition, you will be issued a store credit voucher via email. This will be equal to the price you paid for the product, less the cost to send the order to you initially.
You will be responsible for the shipping costs to facilitate a change of mind return, irrespective of any discount that may have been applied during the placement of the order.
Items returned must be in ‘as new’ condition. The order must be repacked securely in the original packaging.
This means the product has not been; used, worn, washed, unhung, steamed or dry-cleaned.
Special “Made to order” items are non-returnable.
Orders must be returned within 14 days of delivery to you, in the condition you received it in.


To return your product for Store Credit or Exchange, please follow the link below to visit the Stitch & Straw Return Center
:

Stitch & Straw Return Center

    CLOTHING RETURNS/EXCHANGES

    We offer a 14 day (from delivery date) Return/Exchange of clothing. The clothing must be returned under the following conditions; 

    • Merchandise must be returned within 14 days from the date of delivery.
    • Merchandise must not be stained, washed, worn or perfumed.
    • Due to hygiene reasons, socks and underwear cannot be returned.
    • Merchandise must have all tags attached. 

    FAULTY ITEM RETURN

    Stitch & Straw is committed to providing you with quality products. All our products are thoroughly inspected before being sent to you. In the unlikely event that you believe your item is faulty, please email us at Stitchandstraw@gmail.com.

    Please ensure as soon as faulty/damaged items arrive, photos of the packaging/packaging damage/product/product damage are taken. Failure to do so may result in exchange/refund/return ineligibility. 

    Please follow the online return steps above under the online returns heading. Also, if possible please include a photograph of the fault to help us with your enquiry. 
    If upon assessment your product is found to be faulty, we will refund you the item purchase amount. Please allow 2-5 days for delays in banking.

    CONTACT US

    Please feel free to contact us if you have any further questions regarding the return of your purchase.
    Email:  Stitchandstraw@gmail.com

     

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