Thank you very much for taking the time to leave a review and question!
In the final stage of craft, our bags are smoked using coconut husks. This gives the natural ate material its beautiful deep colour and helps to strengthen the weaving. Because your bag was recently crafted, the slight smoked smell is still noticeable.
Over time, the slight smoked smell will fade until it can no longer be noticed :)
The good news is, if you would like for the smell to disappear faster, you can leave the bag out in direct sunlight for a few hours (Just watch out for the rain this time of year :))
Please contact us via email or phone if you would like to talk more about this!
Phone: 08 6154 7861
Stitch & Straw
A great shopping experience, product better in person than picture. Well packaged so arrived in pristine condition. Have and will continue to shop here again and again...
I am very sorry to hear you are not satisfied with the quality of your Clam Shell White Edge. The product you received should certainly resemble the shape and texture of a Natural Clam Shell as our Clam Shells are cast from a real shell. We do also coat our Clam Shells with premium chalk white matte paint.
Please note you are entitled to our 30 day, no questions asked return policy should you wish to return the item. It does sound as though you may have received an incorrect item! In which case we will cover the cost of your return.
You should have an email in your inbox or junk folder from 'email@example.com' regarding this, we would love to hear from you so we can assist you further!
Gorgeous! I love it and all my other stitch and straw purchases 😍 absolutely stunning well made packaged well super happy highly recommended!!! Xxx
I ordered this juju with a few other items however this specific one is on back order and not due until may-June. I did receive a ‘gift’ of a shell and macrame feather key ring type wall hanger which was nice to receive, nothing is free in today’s world! The other feather and shell juju’s I did receive are absolutely breathtakingly stunning and I only expect to feel the same once I receive the blush juju.
I was beyond impressed by the exceptional customer service provided. They went above and beyond to ensure my experience with them was a positive one, even when things beyond their control (covid related issue) happened, their communication was great... The quality of what I ordered was great too! I’ll definitely be a returning customer! Thanks again, Kathryn!
The one I received in the mail had a slight darker tone raffia than in the photo, which
was preferable for me as it looks more natural. The 3 different shell types in the center are just perfect.
amazing thank you!
The wall hanging looks great on the wall of my staircase. It’s too difficult to take a photo but I am very happy with it, the service and it was very well packed.
I absolutely love it thank you! It was everything I wanted and more 🥰🥰🥰 thank you so much
Great quality, fits small soft toy perfectly. Perfect addition to my nursery, absolutely love it and am so happy with purchase.
Looks exactly like photo and arrived in good condition
Australia Post somehow mangled my parcel and the Cactus Mirror was smashed on arrival. Stitch & Straw sent out a replacement promptly, amazing! Free shipping both times to! And the Mirror is beautiful!
I love my bag. And so do a lot of people - lots of comments. Just wish it was a bit bigger!
Really happy with my purchase. It is just perfect and will look great in my new home later in the year!
Breathtaking, A little larger than I expected, but fits in my lounge room perfectly. Arrived 2 days after ordering (paid extra for express post)
I have send this dress back on the 9.03.2022 and still have not received any refund.