What is your shipping policy?
Free Standard Australia Wide ShippingWe offer Free Standard Shipping on all orders being shipped to an Australian Address. All orders are fulfilled from our warehouse based in Perth, Western Australia.
Express Shipping is available and will be optional during the checkout process. Express Postage is charged at a rate determined by the parcel dimensions. Smaller orders are sent via Australia Post Express Service, while larger orders are sent via Toll Ipec Road Express Courier.
How can I track my order?
You can track the current status of your order by tapping the chat icon on the bottom right of the screen and selecting " Track my order". If you have any trouble viewing your tracking using chat, please CONTACT US
When will my order be sent?
Once your order has been placed we strive to dispatch orders within 1-2 business days. Occasionally there may be unforeseen delays. If such occurs, a customer care representative will make contact with you. If your order has not being sent and you have not heard from us, please CONTACT US
How long will it take for my order to arrive?
Under normal operating conditions, we expect orders sent via our Free Australia wide shipping to take 3-7 business days. Express Shipping is normally expected to take between 2-5 business days.
Due to the implications of Covid-19, there has been an increase in transit time delays nationwide. Stitch & Straw cannot guarantee orders will arrive on time. If you do need your order to arrive in a timely manner, we are confident in saying orders shipped using the Express option will arrive must faster than the Free Shipping option.
Why haven't I received an order confirmation via email?
This may be due to only a phone number being entered at checkout, rather than an email address. Please CONTACT US if this occurs and we can check to make sure order is on its way to you.
What if I order from outside of Australia?
International Clothing orders are shipped free of charge via a standard international courier service. Other products on our site will incur a shipping charge when added to your cart.