Borneo Backpack
R1103
- Free Australia wide shipping.
The Borneo Backpack, your perfect companion on any adventure! An on-trend, lightweight travel bag. *Picture is for reference only, every Borneo Backpack has its own unique pattern, however they are similar in nature*
Features:
- Materials: Rattan
- 100% hand made
Dimensions:
- 32-40cm H x Approx 18 cm L x Approx 18 cm W
Please Note: This product is 100% handmade, therefore, the appearance and size may vary slightly due to the handcrafted nature of it.
Stitch & Straw products are stocked in Perth, Western Australia and are ready to dispatch!
How can I use a gift card or discount code?
Gift Card and Discount Codes can be entered in both the cart and the checkout.
For discount codes to work effectively, please ensure you have the relevant items that relate to the in the cart. For discount codes which grant you a free product, you must at that product to your cart.
How much does shipping cost
Free Standard Australia Wide Shipping
We offer Free Standard Shipping on all orders being shipped to an Australian Address. All orders are fulfilled from our warehouse based in Perth, Western Australia.
Express Shipping
Express Shipping is available and will be optional during the checkout process. Express Postage is charged at a rate determined by the parcel dimensions. Smaller orders are sent via Australia Post Express Service, while larger orders are sent via Toll Ipec Road Express Courier.
Why haven't I received an order confirmation via email?
This may be due to only a phone number being entered at checkout, rather than an email address. Please CONTACT US if this occurs and we can check to make sure you order is on its way to you.
If I order preorder and non-preorder items together, will they be shipped separately?
If you have ordered both preorder and non-preorder items together, we will by default wait until the entire order is in stock before dispatching it.
If you would like the available items to be sent before the preorder items are back in stock, please CONTACT US and let us know, we are happy to do that for you!
Can I speak to a real person on the phone for help?
Absolutely! Find the Stitch & Straw phone number plus our other contact details by clicking on the "CONTACT US" link below:
CONTACT US
What is your shipping policy
Free Standard Australia Wide Shipping
We offer Free Standard Shipping on all orders being shipped to an Australian Address. All orders are fulfilled from our warehouse based in Perth, Western Australia.
Express Shipping
Express Shipping is available and will be optional during the checkout process. Express Postage is charged at a rate determined by the parcel dimensions. Smaller orders are sent via Australia Post Express Service, while larger orders are sent via Toll Ipec Road Express Courier.
How can I track my order?
You can track the current status of your order by tapping the chat icon on the bottom right of the screen and selecting " Track my order". If you have any trouble viewing your tracking using chat, please CONTACT US
When will my order be sent?
Once your order has been placed we strive to dispatch orders within 1-2 business days. Occasionally there may be unforeseen delays. If such occurs, a customer care representative will make contact with you. If your order has not being sent and you have not heard from us, please CONTACT US
How long will it take for my order to arrive?
Under normal operating conditions, we expect orders sent via our Free Australia wide shipping to take 3-7 business days. Express Shipping is normally expected to take between 2-5 business days.
Due to the implications of Covid-19, there has been an increase in transit time delays nationwide. Stitch & Straw cannot guarantee orders will arrive on time. If you do need your order to arrive in a timely manner, we are confident in saying orders shipped using the Express option will arrive must faster than the Free Shipping option.
Why haven't I received an order confirmation via email?
This may be due to only a phone number being entered at checkout, rather than an email address. Please CONTACT US if this occurs and we can check to make sure order is on its way to you.
What if I order from outside of Australia?
International Clothing orders are shipped free of charge via a standard international courier service. Other products on our site will incur a shipping charge when added to your cart.
What Is the Stitch & Straw Return Policy?
All Stitch & Straw purchases are backed by our 30 day returns policy.
From time to time, you may purchase a product that doesn't suit you or simply doesn't fit. To provide you with the best shopping experience, we offer you a 30-day Return Policy which begins at the time of delivery.
If you return your purchase within the 30 day return window, you will not be charged admin or restocking fees.
So go ahead, shop with confidence!
How do I return a Stitch & Straw purchase?
You can start a return online by visting the RETURNS CENTER and following the prompts.
Can I exchange my purchase/s?
Providing your purchase is being exchanged within 30 days of delivery, it will be eligible for an exchange
You can make an exchange request by visiting our RETURNS CENTER and following the prompts.
How do I return a defective or faulty product?
Stitch & Straw is committed to providing you with quality products. All our products are thoroughly inspected before being sent to you. In the event that you believe your item is faulty, please visit the RETURNS CENTER and follow the prompts. If it has been more than 30 days since the delivery of your purchase or you would like further information, please CONTACT US..
Customer Care Online Chat
Chat to us online now by tapping on the chat icon on the bottom right corner of the screen.
Customer Care Phone
Monday - Friday | 8am - 5pm AWST
You can email our Customer Care team using the email below:
info@stitchandstraw.com
Warehouse Address (No Showroom)
Stitch & Straw Dispatch
319 holmes road
Forrestfield WA 6058
Western Australia
Contact Hours: 7 days | 9am - 5pm AWST
Phone: (08) 9457 3418
Wholesale Enquiries
We love our stockists!
If you are interested in becoming a stockist of Stitch & Straw products, please get in touch with us info@stitchandstraw.com.
If you would like to become a stockist of Fleur Moon Clothing, please contact them here