Information - Returns

What Is Stitch & Straw's Return Policy?

All Stitch & Straw purchases are backed by our 30 day returns policy.  

From time to time, you may purchase a product that doesn't suit you or simply doesn't fit. To provide you with the best shopping experience, we offer you a 30-day Return Policy which begins when delivery of your purchase has been made. 

Remember, if you are returning your purchase within the 30 day window, there are no return fees.

So go for it, Shop with confidence and enjoy your 30 day risk free return window. 


How do I return a Stitch & Straw purchase?
online by visting the  Return Center. Once in the Returns Center, simply follow the prompts to send your order back.

Can I exchange a Stitch & Straw purchase?
You can make an exchange request by visiting our returns center. Once in the Returns Center, simply follow the prompts.

How do I return a defective or faulty product?
Stitch & Straw is committed to providing you with quality products. All our products are thoroughly inspected before being sent to you. In the unlikely event that you believe your item is faulty, please visit the Returns Center and follow the prompts. If it's been more than 30 days since your purchase, please chat now or email us to return the item.

If you're unable to return your purchase through the return centre, please contact us.