Rattan Pear Storage Basket

Gift Card and Discount Codes can be entered in both the cart and the checkout.

For discount codes to work effectively, please ensure you have the relevant items that relate to the in the cart. For discount codes which grant you a free product, you must at that product to your cart.

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Free Standard Australia Wide Shipping

We offer Free Standard Shipping on all orders being shipped to an Australian Address. All orders are fulfilled from our warehouse based in Perth, Western Australia.

Express Shipping

Express Shipping is available and will be optional during the checkout process. Express Postage is charged at a rate determined by the parcel dimensions. Smaller orders are sent via Australia Post Express Service, while larger orders are sent via Toll Ipec Road Express Courier.

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This may be due to only a phone number being entered at checkout, rather than an email address. Please CONTACT US if this occurs and we can check to make sure you order is on its way to you.

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If you have ordered both preorder and non-preorder items together, we will by default wait until the entire order is in stock before dispatching it.

If you would like the available items to be sent before the preorder items are back in stock, please CONTACT US and let us know, we are happy to do that for you!

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We are currently working on this, we will be implementing phone support some time during November 2021.

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Free Standard Australia Wide Shipping

We offer Free Standard Shipping on all orders being shipped to an Australian Address. All orders are fulfilled from our warehouse based in Perth, Western Australia.

Express Shipping

Express Shipping is available and will be optional during the checkout process. Express Postage is charged at a rate determined by the parcel dimensions. Smaller orders are sent via Australia Post Express Service, while larger orders are sent via Toll Ipec Road Express Courier.

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You can track the current status of your order by tapping the chat icon on the bottom right of the screen and selecting " Track my order". If you have any trouble viewing your tracking using chat, please CONTACT US

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Once your order has been placed we strive to dispatch orders within 1-2 business days. Occasionally there may be unforeseen delays. If such occurs, a customer care representative will make contact with you. If your order has not being sent and you have not heard from us, please CONTACT US

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Under normal operating conditions, we expect orders sent via our Free Australia wide shipping to take 3-7 business days. Express Shipping is normally expected to take between 2-5 business days.

Due to the implications of Covid-19, there has been an increase in transit time delays nationwide. Stitch & Straw cannot guarantee orders will arrive on time. If you do need your order to arrive in a timely manner, we are confident in saying orders shipped using the Express option will arrive must faster than the Free Shipping option.

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This may be due to only a phone number being entered at checkout, rather than an email address. Please CONTACT US if this occurs and we can check to make sure order is on its way to you.

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International Clothing orders are shipped free of charge via a standard international courier service. Other products on our site will incur a shipping charge when added to your cart.

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All Stitch & Straw purchases are backed by our 30 day returns policy.

From time to time, you may purchase a product that doesn't suit you or simply doesn't fit. To provide you with the best shopping experience, we offer you a 30-day Return Policy which begins at the time of delivery.

Remember, if you are returning your purchase within the 30 day window, there are no return fees.

So go ahead, shop with confidence!

SHOP STITCH & STRAW START A RETURN

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You can start a return online by visting the RETURNS CENTER and following the prompts.

If you have any issues when using the return center, please CONTACT US

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Providing your purchase is being exchanged within 30 days of delivery, it will be eligible for an exchange

You can make an exchange request by visiting our RETURNS CENTER and following the prompts.

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Stitch & Straw is committed to providing you with quality products. All our products are thoroughly inspected before being sent to you. In the event that you believe your item is faulty, please visit the RETURNS CENTER and follow the prompts. If it has been more than 30 days since the delivery of your purchase or you would like further information, please CONTACT US..

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